CSC Dak Mitra: Simplified Parcel Booking and Tracking

CSC Dak Mitra: Efficient Parcel Booking and Tracking for VLEs

CSC Dak Mitra offers a streamlined solution for CSC VLEs, enabling them to handle various tasks like parcel booking, tracking, and generating reports. This service is designed to benefit all citizens, providing a reliable and efficient method for managing postal services.

Through the CSC Dak Mitra portal, VLEs can perform essential functions, including parcel booking, tracking parcels, and generating detailed reports. These services help in ensuring that postal tasks are handled efficiently and accurately.

Step-by-Step Guide to Using CSC Dak Mitra

To use the CSC Dak Mitra portal, follow these steps:

1. Login: Visit https://dakmitra.csccloud.in/ and log in to the DAK MITRA portal. Click ‘Continue’ to connect.
2. Booking Option: Click on the booking option on the left-hand side.
3. Fill Information: Enter the sender’s and receiver’s information. Mandatory fields are marked with an asterisk (*).
4. Select Article Details: Choose the article details from the dropdown and select either speed post or registered parcel.
5. Tariff Details: Enter the tariff details after filling in the article information. Click on the ‘Tariff Calculation’ button. Once the base tariff and GST are visible, press the ‘Pay’ button.
6. Password and Wallet Pin: Enter your password and validate it. Then, enter your wallet pin and click the ‘Pay’ button.
7. Receipt and Barcode: Download the receipt and paste the barcode on the parcel. Take the parcel to the nearest post office.
8. Tracking: The ARTICLE-ID will be available for tracking. Use the ‘Home’ button to return to the main page.

 Important Points for CSC VLEs While Booking Parcels

1. Parcel Criteria: The article must weigh over 500 grams or exceed the dimensions of 38 cm x 27 cm x 2 cm, or be declared as “Merchandise.”
2. Size and Weight: Articles above the prescribed size or weight are treated as parcels, regardless of content.
3. Barcode Series: Parcels will have a barcode starting with ‘F’.
4. Forbidden Items: Ensure parcels do not contain prohibited items such as explosives, inflammable substances, obscene materials, or living creatures.
5. Domestic Only: Only domestic speed and registered parcels are accepted. No international articles are permitted.
6. Mapped Post Office: VLEs must bring booked articles to their mapped post office only.
7. Acceptance: Parcels brought by VLEs do not need to be re-booked at the post office counter and will be accepted in the back office.
8. Post Office Changes: Any changes in the linked post office should be communicated to CSC-SPV.
9. Packing Standards: Ensure parcels are well-packed in carton boxes of the appropriate size with clear labels. Cloth-packed parcels should be enclosed in plastic covers or suitable cartons.

By following these steps and guidelines, CSC VLEs can efficiently manage parcel bookings and ensure smooth postal operations for their communities.